Shipping Policy

This Shipping Policy describes how Symrays ("we", "us", "our") handles shipping and delivery of products purchased through our website or services.

1. Order Processing

  • Orders are typically processed within 7-30 business days after payment confirmation.
  • Processing times may vary based on product availability and order volume.

2. Shipping Methods

  • We offer shipping via reputable carriers .
  • Shipping options available may include standard shipping, expedited shipping, or freight delivery for larger items.

3. Shipping Destinations

  • We currently ship to your port from China.
  • Please contact us for shipping inquiries to locations outside our standard shipping destinations.

4. Shipping Rates

  • Shipping rates are calculated based on the weight, dimensions, and destination of the order.
  • Shipping costs will be displayed during the checkout process.

5. Estimated Delivery Time

  • Estimated delivery times vary based on the shipping method selected and the destination.
  • Standard shipping typically takes 7 business days for domestic orders.
  • Expedited shipping options are available for faster delivery.

6. Tracking Orders

  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • You can track the status of your shipment using the provided tracking number.

7. Delivery Issues

  • If your order is delayed or if there are any issues with delivery, please contact us at symrays@protonmail.com
  • We will work with the carrier to resolve any delivery problems promptly.

8. International Shipping

  • International orders may be subject to customs clearance procedures, which can cause delays beyond our control.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.

9. Shipping Restrictions

  • Certain products may have shipping restrictions due to size, weight, or regulatory requirements.
  • Please review product details for any shipping restrictions before placing your order.

10. Contact Us

If you have any questions about our Shipping Policy or need assistance with shipping-related inquiries, please contact us at symrays@protonmail.com.