Refund Policy

Return and Refund Policy

1. Returns

We want you to be satisfied with your purchase from Symrays. If you are not completely happy with your product, you may return it under the following conditions:

• Initiating a Return: Contact our Customer Service team within 30 days of receiving your product to initiate a return. You can reach us at symrays@protonmail.com.

• Return Eligibility:

  • The product must be unused, in its original packaging, and in the same condition as received.
  • Returns must be accompanied by proof of purchase (order number or receipt).

• Return Process:

  • Once your return is approved, we will provide you with instructions on how to return the item.
  • You are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

2. Refunds

• Refund Processing: Upon receiving and inspecting your returned item, we will notify you regarding the status of your refund.
• Refund Method: Refunds will be issued via the original payment method used for the purchase.
• Timing of Refunds: Refunds will be processed within our business days after we receive the returned item.

3. Non-Returnable Items

• Certain items are not eligible for return or refund, including:
  • Items that have been used or damaged by the customer.
  • Items not in their original condition or packaging.
  • Items returned after the specified return period (30 days).

4. Contact Us

If you have any questions about our return and refund policy, please contact us at symrays@protonmail.com. Our team will be happy to assist you.